Services

Consulting

Kim Senn Consulting are business applications expert dedicated to the multifamily industry. If you are seeking to implement a new software platform or want to improve work flow processes we can help, because we don’t just solve problems, we build relationships.

0rs6w1kg

Kim Senn consulting can help you determine the right business applications for your business requirements. We will spend time with your operations and accounting staff to document your business requirements. Based upon our findings, we will bring software vendors to demonstrate their product features. We will work closely with the vendors ensuring they understand your business requirements and can showcase their application features that will solve your business needs. Once the selection has been determined, Kim Senn Consulting can follow thru with oversight of the implementation and project management.

Kim Senn Consulting can be your dedicated resource when implementing new business applications. We will work side by side with your vendor and corporate staff.

Kim Senn Consulting can prepare and maintain the planning, organizing, motivating, and controlling of resources to achieve specific goals and meet specific success criteria for your business application.
Kim Senn Consulting can help you maximize your business applications. We can learn your business practices and review your software settings in order to recommend changes. We can implement changes and train staff on new processes.
Kim Senn can attend your event and speak on a variety of topics in the multifamily technology industry.
Client Services

Kim Senn Consulting are business applications expert dedicated to the multifamily industry.  If you are seeking to implement a new software platform or want to improve work flow processes we can help.

zendesk_big

Kim Senn Consulting can become your frontline resource. Support tickets can be submitted via ZenDesk to our dedicated support representatives. Our staff will resolve support tickets based on your company’s policies and procedures. If unable to resolve, we will escalate to the software vendor and follow up until resolution. We will provide monthly support analytics so you can see the number and types or issues being reported.

AdobeStock_85632530

Kim Senn Consulting can be your dedicated training resource. We will take time to learn your company’s policies and procedures. This enables our trainers to teach your staff how to navigate key business applications and the policies required during each step. We offer various training options:

There are three options for deploying training:

  • Classroom training. This will be conducted in a classroom environment. The class size will depend upon the facilities capacity. Client can either rent space from a vendor. Or you can have dedicated training laptops setup in a conference room or clubhouse. Classrooms will need to be equipped with internet connectivity.
  • Onsite training. This will be conducted at the property location. Staff will be trained individually or in a small groups. Training will consist of either the software vendors developed training materials or topics/tasks that pertain that day. This method of training is beneficial because the students are utilizing actual work to be performed in their assigned job.
  • Web based training. This will be conducted via the web utilizing Go to Meeting. The class will be structured according to product or need. This tool is most effective in targeting specific training such as Lead Management or correcting common mistakes. This type of training will be one-on-one or very small groups.
  • Training Video Creation. We can create a custom on demand video you can store in your Learning Management System or Corporate Intranet. We can highlight your company’s policies and procedures throughout the applications training. This extremely efficient in onboarding new employees with standard HR policies.
  • Training Materials. We can create your end user custom documentation and training materials. We will include applications screen shots and embed your policies and procedures.

AdobeStock_85632530

Kim Senn Consulting can help get your new asset live on your software platform quickly and efficiently. We work with your team to determine settings that need to be configured post migration.

Lease File Audit, Property Takeover, Due Diligence, Contract Negotiation, Document Management.
Development

Customer service is an extremely important part of maintaining ongoing positive client relationships that are key to continuing revenue. For this reason, many companies have worked hard to increase their customer satisfaction levels. Kim Senn Consulting has a proven track record of helping them do just that. We can help you.

SharePoint_logo_2013

Kim Senn Consulting can develop a corporate intranet utilizing Microsoft SharePoint. You can use SharePoint as a secure place to store, organize, share, and access information from almost any device.

SharePoint is a web application platform in the Microsoft Office server suite. SharePoint combines various functions which are traditionally separate applications: intranet, extranet, content management, document management, personal cloud, enterprise social networking, enterprise search, business intelligence, workflow management, web content management, and an enterprise application store.

SharePoint servers have traditionally been deployed for internal use in mid-size businesses and large departments alongside Microsoft Exchange, Skype for Business, and Office Web Apps; but Microsoft’s ‘Office 365’ software as a service offering (which includes a version of SharePoint) has led to increased usage of SharePoint in smaller organizations.

Kim Senn Consulting can create a custom website for your business needs. We can enhance your property websites with 3D floor plans, high resolution photography, or videos that spotlight your community’s best features. After all, to anyone who isn’t familiar with your company, your website is your company. That’s why your website has to deliver the same rewarding experience you provide in person. That’s what a website developed by Kim Senn Consulting delivers.

Ask us about:

  • Corporate websites
  • Prospect/Resident portals
Kim Senn Consulting can develop custom automated integration applications using the software vendors available API’s. This allows you to choose best of breed applications and let us automate the integration points for you.
Kim Senn Consulting can help you create custom reports in your property management, business intelligence or accounting business application. Or we can create reports based upon output reports. We will work with your team to scope reports and determine the best delivery method and storage of data.
Kim Senn Consulting can help you create mobile applications to share on the iOS or Android platforms. A computer is in just about everybody’s pocket. That means mobile access to your services and offerings has a powerful opportunity to leave your competition behind. Let Kim Senn Consulting develop an app for you and your customers.
Digital/Social Media

You can’t go one mouse click without stumbling on digital content/media.  Digital media comes in many forms, from text and audio and videos files, to graphics, animations, and images. Typically, digital content refers anything that can be published.

Social media is the term we use to describe platforms that bring people together for the exchange of information. The most popular social media platforms are: Facebook, Twitter, Google+, Pinterest, , LinkedIn, and YouTube.

The difference between digital marketing and social media is simply that social media is part of digital marketing plan. Engaging on social media is only one aspect of the digital marketing strategy.  There are many more components that make up a digital marketing campaign.  Kim Senn Consulting can help with your digital/social media content creation and marketing.

hng5o1xe

Today, it’s all about “Likes”. Social media has taken over. It’s the new face of marketing. Ignore it at your peril. Kim Senn Consulting is here to make it easy for you.

Kim Senn consulting can strengthen your branding across a wide array of media types.

Our professional photography will show off your investment in the best light.

Don’t settle for another forgettable brochure. Kim Senn Consulting will help you make a lasting impression both in print and email. We are here to assist you in creating an unforgettable brochure, with an even better ROI.

EMAIL NEWS LETTER

Sign up to receive email updates and to hear what’s going on with our company

THE 411 ON ME

With over 25 years multifamily experience across virtually every management software platform, Kim has a passion for helping property management companies increase their revenue by way of improving business processes, empowering employees with better training, and offering her expertise across all areas of operation. Kim has a ‘roll up her sleeves’ approach to solving problems that not only gets things done fast, but gets them done right. She is platform agnostic, yet is uniquely qualified to solve her clients biggest technology challenges. If you would like to know how Kim can help you, please call 844.454.6736.